Frequently Asked Questions
Hey friends! Here I have made a list of some of my most frequently asked questions and their corresponding answers. If you still have a question for me please feel free to reach out to me via email!
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- Hannah ♡
Do you offer remedial massage?
I specialise in Swedish Masage which takes a more relaxing approach to considering your individal, physical & mental needs. I of course can apply firm pressure and relieve pain however I do not offer remedial or sports massage.
Do you take health insurance?
Unfortunately as I have not completed the diploma in remedial massage (only Cert IV) I am ineligible to offer the health rebate.
Do you offer pregnancy massage?
Unfortunately no, as I am not trained in prenatal massage I would never want to put you or your baby at risk. Due to the increased health risks during pregnancy only a specialty trained therapist can provide this service.
Are you female only?
Yes, I specialise in women's wellness and cater to anyone who identifies as female. Non binary & LGBTQ+ people are also welcome!
Can I bring a friend?
No, I am unable to cater to more than 1 person at a time. As I work in a shared wellness space adding multiple people can disrupt the safety and flow of your session.
Is there parking?
Yes there is plenty of free street parking available on both Annie & James street. Mystic Moon is located in a residential area with a 2hr time limit for parking.
What if I haven't received my gift certificate?
Please double check the correct email address has been entered. At times these certificates can fall into your junk or spam folder, please double check here first. If you have any futher issues please don't hesitate to get in contact.
What if I'm not feeling well?
If you are feeling unwell please aim to provide me with as much notice as possible as we will need to reschedule your appointment. Please do not attend your appointment if you are feeling unwell or experiencing any flu like symptoms.
Can I wear makeup?
I strongly encourage you to not wear make up to your appointment. As you will be lying on your face your makeup will be smeared and also stain the white linen. Especially if we are massaging the face or applying a face mask, makeup will need to be removed.
When will I get my appointment reminder?
A confirmation email will automatically be sent upon booking. You will receive a reminder text 24hrs before your scheduled appointment time, followed by a reminder email sent 2 hours prior to your appontment, which will include important information for your session.